Miniature Window, Furniture /12 Dolls House DIY Decoration Accessories
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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
On this order (the goldfish tank) the tank is cracked ( read broken ) at four different places ( see the photos ) This item has for me no value at all and therefore a refund would be appropried ! Thank you for the rest of the shipment. ALEX.
The colour and detailing is perfect. The size is bigger then I thought but still perfect.
Slot bigger then thought. It is still in keep will the doll's house. Lovely item
I absolutely love these miniatures, much better than the picture thank you.
Really happy with this. Easy to assemble and can sit lots of ways. Bargin
Perfect scale and great detail. It will look great in the doll's House
It's ok not worth £8 bit tacky made but grandaughter likes it
This sofa is very beautiful I recommend it thank you Joom
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