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Delivered from Korea
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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Extremely fast shipping. I won’t suggest to order as a gift, because the box and inside plastic box that holds bottles in place- are damaged and broken. Bottles themselves are not damaged and that’s the main. Will order again from this seller.
Gosh, I’m in love. Cheongidan line is amazing! And the smell! Fabulous. The only problem that this time delivery was not just long but forever. It took almost a month, when usually no longer than 2 weeks.
The first geniture line works wonders on my skin. It is a bit expensive but for me it’s worthy
Beautiful set. I will be trying it for the first time. Thank you seller for the samples
I have been using this product for a few years and still is great for my skin.
Great, as usual. Ordering from this store not the first time and it’s a sign;)
I have received the order the the Cleansing foam is missing
not as expected
Time Revolution The First Set AUTHENTIC STORE — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers