What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

HE Basic Aesthetics Women's Cashmere Turtleneck Loose Fit Seamless Wool Sweater

Name: HE Basic Aesthetics Women's Cashmere Turtleneck Loose Fit Seamless Wool Sweater
SKU: 6aa890ef6c8c1901dfa3e989
Price: 51.43 EUR
Availability: InStock

Current price

Price €51.43

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Free delivery to the United States

7 October

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Description

Indulge in luxury with this women's cashmere turtleneck sweater, designed for effortless elegance and comfort. This piece features a loose fit, perfect for layering, and long sleeves that provide a cozy feel. The sweater is crafted from a seamless blend of premium wool and mohair, ensuring both warmth and style. Ideal for any wardrobe, this sophisticated turtleneck offers a timeless look for any occasion. Hair type: Sheep wool Gross content: 30%~35% (inclusive) Fabric name: Mohair Collar: Stacked collar Sleeve Length: Long sleeve Clothes length: Regular size (50cm<length≤65cm) Thickness: Medium Technology: Mercerized Manufacture country: China Instructions included: No

size: M, Chest: 90cm, Length: 56cm, Sleeve: 57cm, Shoulder: 36cm. size: L, Chest: 95cm, Length: 57cm, Sleeve: 58cm, Shoulder: 37cm. size: XL, Chest: 100cm, Length: 59cm, Sleeve: 59cm, Shoulder: 38cm. size: XXL, Chest: 105cm, Length: 60cm, Sleeve: 60cm, Shoulder: 39cm.

sleeveLength: long materialForFur: mohair

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Frequently asked questions

What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.