Tumbona Doble Plegable con Portavasos – No Requiere Montaje, Sofá Cama de Dos Plazas Esponjoso para Sala de Estar, Dormitorio y Rincón de Lectura

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Dear Customer Support Team, I would like to report an issue with the coffee table I recently purchased from your company. Overall, I am very satisfied with the table, and everything would have been perfect if Part No. 1 (the tabletop) had not arrived warped and uneven. As you can clearly see in the attached photos, I placed a straight piece of protective Styrofoam along the tabletop to demonstrate the problem. There is a visible gap between the Styrofoam and the surface, showing that Part No. 1 is not completely flat but has a noticeable curve. As a result, there is also a visible difference in height between the front and rear sections of the tabletop when it is closed. I would like to emphasize that this is not an assembly or tightening issue. I have carefully followed the assembly instructions and securely tightened all the screws. It is also important to clarify that this defect could only be identified after the table was fully assembled. The curvature is not something that can be easily detected through a normal visual inspection of the individual components before assembly. It would not be reasonable or practical to expect a customer to individually check the level and straightness of every single panel before putting the furniture together. Therefore, the fact that the table has already been assembled should not affect the resolution of what is clearly a pre-existing defect in Part No. 1. Considering that this table was not inexpensive, I must admit that I am very disappointed and upset about this issue, especially since I otherwise really like the product. For this reason, I kindly request that you send me a replacement for Part No. 1 only, at no additional cost. There is absolutely no need to replace the entire table, as all the other components are perfectly fine. I sincerely hope you can help me resolve this issue so that I can enjoy the table in the condition and quality I expected when purchasing it. Thank you for your understanding and assistance. I look forward to your response. Best regards, Stelios

No compre este producto a este vendedor ni utilice Joom wholesales. El servicio de atención al cliente es pésimo. Estoy lidiando con una reclamación que hice por no recibir los tornillos con la litera triple que compré. Mis hijos están durmiendo en el suelo y tengo las barras de una litera triple tiradas en el suelo. He enviado un correo electrónico al vendedor y a Joom yo mismo. La respuesta es 5 días laborables. Por suerte, pagué a través de Klarna, así que he detenido el pago hasta que me envíen lo que compré, ¡los tornillos!

No compre a menos que esté de acuerdo con recibir el artículo dañado. Recibí el artículo dañado en un embalaje dañado. Desportillado en varios lugares y el color de la parte superior es más oscuro que lo que se muestra en las imágenes, aunque el color de la parte inferior es el mismo que el de las imágenes, por lo que definitivamente no es un problema de iluminación. La caja de envío también estaba dañada.. Y encima de todo esto, el servicio de atención al cliente de Joom negó la asistencia. Según ellos, esto no está dañado. No hay daños claros y política de productos, acciones contra las normas del consumidor.

Inițial am fost foarte dezamăgită că mi-a venit doar jumate din colet vineri și am vrut să-i fac retur că nu primisem ce am comandat plus că mă așteptam ca piesele sa fie mai mari și cumva SUDATE. Iar luni a ajuns și cealaltă parte și am reușit să montez acest mare puzzel singura după 5 h. Are și un mic defect scara în spate.

En la fotografía la cama está en medio de la habitación. Cuando monté un lateral, viene en negro, no pudiendo dejar la cama en medio por estética. Esto no está claro en el anuncio y el valor pagado para apoyarla a una pared, no es lo que pretendía